Contact & Support
24/7 On-Call SupportLet’s talk about care.
For staffing requests, candidate onboarding, compliance queries, or partnership discussions, our healthcare coordination team is here to assist you 24/7.
Telephone Line
020 0000 0000
Main office: Mon–Fri 08:30–17:30
24/7 On-Call Rota Desk for contracted care providers.
Email Direct
info@nierelor.comFast response within 2 business hours for all general enquiries and recruitment applications.
UK Service Coverage
England & Wales
Serving care homes, supported living units, and healthcare providers nationwide.
Frequently Asked Questions
How quickly can you provide emergency care cover?
For urgent rota shortfalls, our 24/7 coordination team confirms bookings and provides candidate digital compliance dossiers within 30 to 45 minutes.
What checks are performed on your care workers before they work?
Every worker must complete our 8-point vetting matrix: Enhanced DBS on the Update Service, Home Office Right-to-Work verification, 5-year employment verification with 2 clinical references, and CSTF-aligned mandatory training.
Can we book the same recurring carers for rota continuity?
Yes. We encourage and prioritize block bookings and dedicated sub-pools of carers for your specific home to preserve resident familiarity and reduce induction overhead.
How does carer registration and weekly payroll work?
Carers can register online in 3 minutes. Following vetting and induction, timesheets submitted weekly are processed for punctual payroll every Friday.
Immediate Assistance
Need Staff Cover Right Now?
Use our dedicated online staffing booking form for priority routing to our on-call coordinators.
Go to Staffing Request Form